Privacy Policy

WesternWeb Ltd takes the privacy of your information very seriously and this policy explains how we collect, use, and dispose of your information, the conditions under which we disclose it and how we keep it secure.

Who are we?

WesternWeb Ltd is a company registered in England and Wales with company no 04360414 Our registered office is Western House, Lane End, Lamerton, Tavistock, PL19 8QY

How do we collect information about you?

We collect information about you in the Contact form on our website. By filling out our Contact form, we collect the following data

  1. Your name
  2. Your contact information: email address, telephone number

We also collect information about you when we have a meeting with you or when you email, telephone or write to us or when you engage us to provide our services and also during the provision of those services. This information includes

  1. Your name and address
  2. Contract relevant information

This information is stored on our internal secure network and our paper filing system.

Personal Information we collect automatically

When you visit our website, we may collect certain information automatically such as:

  1. Your IP address
  2. How you found our website
  3. The number of times you visited our website
  4. The pages that you visit

How your information is used

We may use your data for the following reasons:
  1. To respond to your request
  2. To provide contracted services
  3. Internal record keeping
  4. Improvement of our products/services

We review our retention periods on a regular basis, but we are legally required to hold some information to fulfil statutory obligations. We will hold your information for as long as is necessary for the relevant activity.

Our legal basis for using your information

The law only allows us to use your personal information in certain limited circumstances. We have listed these below and what information they allow us to process.

1. Where you have consented to us using your personal information

When you submit information to us on our website via our contact form, we will process that information in order to comply with your request for further information.

2. Where we need to perform the contract we have entered into with you

Examples of how we may use your information in order to comply with a contract that we have entered into with you:

  • to provide the goods you have requested
  • to provide the services you have requested

3. Where it is necessary for our legitimate interests

We may provide you with marketing information about our own products and services similar to those that you have purchased or enquired about (unless you tell us to stop).

4. Where we need to comply with a legal obligation

An example of how we may use your information to fulfil a legal obligation is keeping records for tax purposes.

Third party service providers

We will not sell or share your information to third parties for marketing purposes.

We may pass your information to our third party service providers, subcontractors and other associated parties for the purposes of completing tasks on our behalf. When we use third party providers, we disclose only the information that is necessary to deliver the service. All of our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data.

Your rights

You have rights under data protection law to access and correct your information and (in some cases) to restrict its use or have it deleted.

In some circumstances, you have the right to object to the processing of your information and to require certain personal data to be transferred to you or a named third party.

You can exercise any of these rights by contacting us at

You may also lodge a complaint with a supervising authority in the Member State where you habitually reside or work or where a breach has taken place. Details for the Office of the Information Commissioner in the UK are available at

Security precautions

Data security is of great importance to us and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data.

If password access is required, for example to certain parts of a website we have set up for you or to an email account we have supplied to you or to a computer or storage device we have supplied and installed for you, you are responsible for keeping this password confidential.

Transmission of information over the internet, by phone or by post is not entirely secure and is done at your own risk.

Retention of information

We only hold your personal information for as long as necessary for the purposes for which we collected your information.


We may place and access certain Cookies on your computer. We use Cookies to improve your experience of using our website. WesternWeb Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times. All Cookies used by our website are used in accordance with current UK and EU Cookie Law.

Before our website places Cookies on your computer, you will be presented with a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our website may not function fully or as intended.

Our website may place the following Cookies:

Type of CookiePurpose
Analytical/performance cookiesAllow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

You can choose to enable or disable Cookies in your internet browser and delete Cookies at any time.

Links to other websites

We may provide links to other websites from our own website. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.


We may transfer your personal information to a third party as part of a sale of some or all of our business and assets. We would take steps to ensure your privacy rights continue to be protected.

Changes to this Privacy Policy

Any changes we may make to this privacy policy will be posted on our website

This privacy policy was last updated on 24 May 2018